oktka's Privacy Policy & Data Protection

Directly from you

When you create an account on oktka, fill in login forms, request deposits or withdrawals, or contact our customer support team, you provide information directly. This information is stored securely in our systems.

Automatically

When you browse our website or use the platform, certain information is collected automatically. This includes IP address, cookies, page visit records, and browser-related information.

During the identity verification process

During KYC (Know Your Customer) verification, a copy of your national ID or passport and proof of address are collected. This is mandatory under international standards for financial security and fraud prevention.

• Creating and managing accounts and ensuring identity verification.
• Processing deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Maintaining platform security and preventing fraud and unauthorized access.
• Personalizing your gaming experience and informing you about relevant offers.
• Detecting unusual gaming behavior to ensure responsible gaming and providing support when needed.
• Improving customer service and resolving your complaints and queries.
• Identifying and resolving technical issues and improving platform performance.
• Meeting legal obligations and cooperating with relevant authorities.

What are cookies?

Cookies are small text files stored in your browser. oktka uses cookies to maintain your login session, remember language preferences, and improve platform performance.

Cookies we use

• Essential cookies: For login, session management, and security. The platform cannot function properly without these.
• Functional cookies: To remember language preferences and personalized settings.
• Analytics cookies: To understand platform usage patterns, which helps improve the service.

Cookie controls

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent you from using certain features of the oktka platform.

• SSL encryption: All data transfers are protected by 256-bit SSL encryption, which prevents unauthorized access.
• Server security: Our servers undergo regular security audits and only authorized staff have access to sensitive information.
• Password protection: Your password is never stored directly — only an encrypted hash is kept.
• Regular security reviews: Our technology team regularly conducts vulnerability testing and system updates.
• Limited access policy: Staff are given access only to the information necessary for their role.

Response to a data breach

In the event of a data breach, we will notify affected users and relevant authorities as quickly as possible. Immediate technical measures will be taken to minimize harm.

oktka is strictly for people aged 21 and above. We do not intentionally collect any personal information from minors. If we confirm that a minor has registered on our platform, their account will be closed immediately and all stored information will be deleted.

Parents are requested to monitor their children's internet use. If you have concerns, contact us at [email protected].

oktka stores your information only for as long as it is necessary or legally required. General guidelines for the retention period of different types of information:

• Account information: For as long as the account is active, and for the applicable legal period after it is closed.
• Financial transaction records: For the period required under regulations related to financial transactions.
• KYC documents: For the period required under identity verification regulations.
• Gaming history: For as long as necessary for responsible gaming monitoring and dispute resolution.
• Cookie and log data: Generally short-term — deleted after security analysis.

After the retention period, information is securely deleted or anonymized in a way that makes it impossible to identify you.

How payment information is handled

Your bKash, Nagad, Rocket, or Upay account PIN or password is never stored in oktka's systems. Payment transactions are completed through the secure gateway of the respective mobile financial service provider.

For bank transfers, only the information required for account verification is stored, and it is always kept in an encrypted state.

Fraud prevention

Unusual transaction patterns are automatically monitored to protect your account. If suspicious activity is detected, we will send you an immediate alert and may temporarily suspend the account if necessary.

oktka may update this privacy policy from time to time. The policy may be revised due to service improvements, legal changes, or technical updates. For significant changes, we will:

• Send a notice to your registered email address.
• Display a special notification on the website.
• Inform you of the date of the change and a summary of the revised sections.

Continuing to use the platform after any changes will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

For any questions, requests, or complaints related to this privacy policy, contact our customer support team:

• Email: [email protected]
• 24/7 live chat support — available in Bengali and English

We typically respond to your email within business days. For immediate assistance, use live chat.